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Reviews, get directions and contact details for Walgreens

Walgreens
"Refill your prescriptions, shop health and beauty products, print photos and more at Walgreens.Pharmacy Hours: M-F 8am-1:30pm, 2pm-10pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm"
Address: 1515 Lockwood Dr , Houston 77020, TX, US
Phone: (713) 674-7465
State: TX
City: Houston
Zip Code: 77020


opening hours

Monday: 09:00-21:00
Tuesday: 08:00-22:00
Wednesday: 08:00-22:00
Thursday: 08:00-22:00
Friday: 08:00-22:00
Saturday: 08:00-22:00
Sunday: 08:00-22:00


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Reviews
Slowest Walgreens I've ever been to! Easily spend 30-40 minutes waiting at the pharmacy or 10 minutes for store associates to open the locked items. Understaffed and the staff that's there not trained enough to process insurance claims, etc.
The pharmacy on this store sucks!!! We had to get a prescription filled and had to wait at least 3 hours before they even gave us an update!!! We shouldn't have had to call to see what was going on with our prescription they should've communicated with us about any issues they ran into. Would not recommend this Walgreens to anyone and will not come again in the future!!!
5 stars because y'all always have what I need. But y'all need some employees. They keep switching back and forth registers because they are short staff.
This Walgreens is only convenient for me bc it’s right by my house and I’m new here but the customer service in pharmacy is TERRIBLE!! I called one day for two hours straight every month I would have to call them and tell them the quantity of my medicine and if my Medicaid covered or if I have to pay cash this store is terrible!!!! They are rude and will cut you off while you are speaking !! The lines are always long and they give vibes that they don’t want to be at work! If you’re working and doing something you don’t love to do you should not do it at all !!!
The cashier was trying to get my son, a credit card. It didn't happen. It's the thought, that counts.
Your pharmacy department needs to cease to exist. My daughters doctor sent a prescription to this location and you refuse to look it up and told me it was not sent there. Called the doctor and was told that the prescription was in fact at this location. You never answer the phone and kept me on hold. Very and highly awful service. I would not recommend anyone to go to this store for any reason especially the pharmacy department.
Well just left this establishment and feel like I was handle very inappropriately by the heavy set Hispanic girl at the register. She really needs to be trained better at customer interactions if she's going to be designated to that position. And if she has a problem with males she should keep her personal issues at home, and act more professionally at work. This was not a good experience. **Update** I just checked my email and still haven't received my digital receipt that I use for business purposes. So she also needs to be trained better on the register. I've never had these issues before and have been to this location many times since it is close to my house.
This store is in a good location at Lyons & Lockwood. It's across the street from the Denver Harbor Transit Center. The weekly Walgreen ad sales are the main reason why I patronize this store. Checkout can be a little slow at times. Merchandise presentation and product availability is good.
For whatever reason they don’t answer the phone. Horrible location. Whoever is in charge of management needs to get it under control. Especially seeing all these bad comments. Got my script filled here. For whatever reason they didn’t think to call me and tell me my “insurance” doesn’t cover this. Being I don’t have insurance and am self pay this was off. I took a blank ride there. Then once told they didn’t fill it because of that was told by one person it was going to take over an hour and by the next that it was going to take 30 minutes. The qualifications to work here must be very very low.
Worst telephone customer service. They keep you on hold, pick up and place you back on hold over and over and over and over, without saying a word. I've been on hold for over 30 minutes. This is not the first time. Once I got in my car and drove over there while still on hold on my cell. This is ridiculous!!! This store is a joke!
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