Visiting Nurse Services of New York

I had ankle surgery and was nervous about taking care of my incisions, giving myself blood thinner shots and everything else, plus I was going to be on crutches for months. I was relieved when a nurse from VNSNY called me before I left the hospital about what I was going to do and did I have any home care. She said I qualified for VNSNY. It turned out that I couldn’t use VNSNY because I live too far away, but the nurse found a home health care company in my county that took my insurance. She made sure that everything was lined up before I went home. It was such a relief to know that was all taken care of! That level of attention made me wish I had VNSNY when I got home! Highly recommend!
5 7 years ago (24-01-2018)

Visiting nurse service of New York is the mother of partners of care. Its the first agency i have used for my mother it's been a year and it's the worst. The supervisor Louisa is the only one I can say that make sure things happened. But reaching her is the worst. There no direct number for her. So what was on the phone holding for an hour and when someone answer the phone at 558 tell me that the agency is closed. I begin to express the frustration she began to talk over me like my thoughts doesn't matter. I hate this agency and I'm tired of there poor service. Bad aides that are not training to think for someone that is an elder or disable. They famous quotes are everyone is different. They need to have better communication and training for the aides. They are the worst. If I wasn't around my mother would have been dead by now. She has a broken ankle for threee weeks and the consistent aide never said nothing. I hate this agency.. and visiting nurse service of New York is responsible for this poorly ran agency
1 7 years ago (31-05-2017)

Not one star!
1 7 years ago (16-04-2018)

VNS CHOICE is the worst service provider , I am frustrated to keep calling them to order supplies or follow up supplies but they do not care about the patient standard care. They do not supply enough to take care of patient. Even though last wound care supplies did not delivered on 08-05-2016 and when I asked for signature who received the delivery , the VNS representative never return my call . I called every time to asked we do not received the supplies , please find out from the vendor where the supplies =was delivered but they always said the vendor lines are busy and never return the call to us to inform who received the supplies. When I asked I would like to Nurse Manager and Nurse Iola Mitchele, No one available always. Patients has tremendous amount of leekage from wounds and we don't have gauze pads, tape, tegaderm films and other itmes which was due since august 01, 2016.
2 8 years ago (15-08-2016)

Loved it the best
5 7 years ago (08-01-2018)