Towson Medical Equipment Company Inc.

Towson Medical Equipment Company is a rip off. They stalk craigslist, to buy used medical equipment, offering pennies. They then sell it for thousands. Do not buy from these guys, they are out for sales only. They want everything for nothing just to turn around and rip off the sick or elderly.
1 7 years ago (11-08-2017)

Unfortunately, my father rented a scooter through your company that in turn ruined our vacation. We had scheduled a scooter to be dropped off at the Renaissance hotel in the inner harbor on Pratt street Thursday, August 31st. That scooter never arrived. My father is handicapped and could not leave the room without it. We lost a whole day because of its absence.  We had to wait until the next day to get in contact with the phone number (after repeated messages left and follow up calls) when we finally get someone on the line, they said they will be sending out a new scooter and it will be there within a half hour. Well, ONE hour later, the WRONG scooter arrives (Not enough weight limit). Obviously aggravated because this is now going on day 2 with no scooter, the driver explained what happened. He said that they did deliever the correct scooter to our hotel as well as another hotel. The woman at the other hotel called to have hers picked up because she no longer needed it, and they picked up ours instead! The driver said that he was on his way to pick up the scooter they were supposed to pick up and that it was the size we need. This is when I had the unfortunate experience to speak with Chris the "manager" if that's what you want to call him. People like Chris should not be employed anywhere, he is a disgrace.  Chris's attitude was nonchalant, unapologetic and smug. The first thing I said to Chris was my concern that the scooter that was going to be picked up from the hotel was not going to be fully charged. He assured me it would be because it hasnt been used. I mentiomed thay if i didnt use my cell phone and didnt have it out the charger, the battery would draib. He LAUGHED at me and said the scooter don't work like that. He also laughed said we were stuck in the hotel for 2 days because of their error and that my father is handicapped.. He LAUGHED on the phone when I said my father is handicapped.. THE AUDACITY !DISGUSTING!  I repeadly asked to speak to the owner and Chris kept saying that he was in fact the owner of the company. Now i know Better than that, no owner of a company let alone someone with self respect speak that way and carry himself in that manner.  Fast forward to over a half hour later, The driver called our phone to say that the scooter he was picking up from the other hotel was indeed NOT charged. Just as I had suspected.  This had infuriated me as you could imagine what a nightmare you turned our vacation into.  I was the one that insisted Chris return the credit back to my fathers card (not on his suggestion) and we had to wait another 40 minutes for Chris to come with a new battery.  If he drove down the the new battery in the first place instead of laughing in my face and acting like I didn't know what I was talking about when I expressed my concerns of the battery being drained, he could've saved us an hour.. The least he could do! I MUST talk to Dennis about this at once. He needs to know the type of people he has representing him and in my opinion, Chris should be fired immediately for his actions.
1 7 years ago (05-09-2017)

This is the best store. Great service
5 7 years ago (26-09-2017)

Erin was very helpful during the rental process and answered all our questions. She also worked with us for scheduling the delivery and pick up. Damond was the delivery and pick up driver and was right on time, and explained the operation of the scooters very well. Erin and Damond were very friendly. A great company to work with.
5 8 years ago (12-04-2017)

The service was outstanding! Damon, who installed grab bars for my father, was absolutely wonderful. He worked with my Dad to get it done correctly and perfectly. I would highly recommend Towson Medical Equipment.
5 8 years ago (13-10-2016)