Small Time Movers

I'm a bit young, so I had this was my first move hiring other people. Debbie was extremely kind and helpful in setting up my move, and I really feel like they had a genuine interest in making sure I was taken care of. They even called me afterward to follow up and check on me! They also helped me with some things I hadn't finished packing (life!) without complaint. Everything was packed and padded well. Gave them each a tip. Charles was extremely professional and respectful with everything. They were a little late because of an accident, but that's totally out of their control. They are great around children too! 10/10 would recommend.
5 7 years ago (06-09-2017)

The gentlemen who moved us were polite and courteous. That’s the good news. When I booked this move I was told three movers would have the whole move done in 3-4 hours. The person who took my information transcribed my phone number wrong resulting in a missed appointment to actual view my house. The owner, Bill, insisted he didn’t need to see inside. Two movers showed up Twenty minutes late at 8:20am in a uhaul truck instead of the three movers I was promised in the expected professional truck. They finished out move at 4:45 taking almost 5 hours longer than promised. I had to loan them moving blankets. They two movers only had one hand truck between them. We drove one of them to their personal vehicle to pick up a dolly so they could move the heavier pieces. The movers didn’t have the address (despite my having given it over the phone). They had no sort of GPS system to get themselves there. Obviously no one had bothered to look at the new house; google street view would have shown them there was no way to get the uhaul up the driveway. Then the owner says they are going to charge me for a full 8.45 hour move plus $40 fuel charge. Why did I have to ask them not to charge me for the half hour lost driving their people around for equipment, the time missed for the late arrival, the short lunch break, and a fuel charge no one had previously mentioned? The houses were a whole three miles apart. They didn’t pay for the fuel we spent. Not the worst move I’ve ever had, but definitely don’t recommend this company to anyone.
2 7 years ago (07-01-2018)

I like how an employee posted a fake review on here acting as a customer. Small time movers, big time liars.👍
1 7 years ago (27-02-2018)

If you're moving defiantly recommend these guys i moved from Chattanooga to Denver Colorado and they took care of everything no problems what so ever defiantly choose STM
5 7 years ago (28-08-2017)

I have to say to stay away from this company. We hired them to move us from GA to TX. They said they would provide two trucks and move one of our SUV's in the truck, leaving one plus trucks for our stuff. But, a couple days before our move date, they called to say they could only send us one truck and would have one of their guys drive the SUV. Since we had to be out of our house for the seller to move in within a couple days, it was too late to sign on with another mover. In brief, it was a horror show. My SUV that was in near mint condition was delivered totaled. But, the guy (Frank) who was with the driver (James) told us there were just a couple dents barely noticeable. Frank stated he filed a police report at the time of the incident as a hit and run from what he said he thought was someone backing into it in the hotel parking lot. This ended up being a total fabrication of the truth. In fact, the damages were on both sides of the vehicle, not one, and not at all consistent with their story. And,as it turned out, there was no police report filed at the time of the incident. However, Debbie (the manager) did download an incident form stating something happened in the parking lot in Monroe, NC to which we received weeks later. Besides the exterior dents the length of the passenger side of the SUV, wheels scraped, and tire ruined on the driver side, the upholstery had grease on my tan cloth seats and the ceiling had many large, obvious ugly stains and discolorations. Debbie (the manager) said she would 'take care of it by filing a claim with her insurance company'. But, I found out from her insurance agent she never had any coverage for personal vehicles, only liability for furniture damage and the like, as well as full coverage for their commercial vehicles. So I ended up having to file with my insurance carrier. Fortunately, I had full coverage. But, I still owed a $500 deductible. Then, there was the sun tanning bed that was never delivered along with other things since there was no room on the truck. They also damaged our washing machine having to buy a new one due to not being able to find a replacement cord they broke, a refrigerator repair since the door wouldn't shut, scratches on our desks that weren't put together right, and huge chunks on wood chipped out of my pretty white headboard. The SUV was also delivered empty, no gas in the tank and light flashing. Despite multiple attempts to get some kind of reimbursement from the company for anything, we got nowhere. They wouldn't send us a claim form for damages when it was requested. Pics sent were ignored. No apology ... just excuses that we signed the form at the end saying everything was on the truck. Debbie told me that damages happen during moves as though it was to be expected... in other words... live with it. This was the worst move ever. We are out thousands of dollars... WOULD NEVER USE THEM AGAIN OR RECOMMEND THEM FOR EVEN THE SMALLEST MOVE. THEY AREN'T HONEST. If you want promises not delivered, lies and deception, and a lot of damages that you will pay for, then go ahead and take your chances on them. Otherwise, RUN away and get someone honest /dependable and save yourself the headache. (Chattanooga, TN -Small Time Movers is who I dealt with specifically)
1 7 years ago (21-07-2017)