Salon Khouri

I visited the Dulles salon, in hopes to achieve a balayage look. Prior to my visits, I had been applying Wella permanent color dyes but my natural growth was about maybe 4 inches. First I went to Ashely; I don’t think enough questions were asked to get to the bottom of what I really wanted. The balayage I received looked like highlights in between my faded out color, it was a copper color. On top of that, I had cheetah spots from the bleach and the color did not lift correctly. I did not sit long enough for the color to lift. I made a call for a second visit to “correct” my hair and even at my second visit my desired look was not achieved. I think a lot of the issue in this case is that the ladies did not want to spend “too” much time and trying to do as minimal as possible. My second visit, I worked with Kamen and she only added more highlights at the front but didn’t really blend the color out with my natural root. My main problem, with this salon was that I paid for a “FULL BALAYAGE” and they only added lights to the top half of my head. They did not recommend dyeing my roots to get an even color and then do a balayage—they just did what they thought was “best” not what I wanted. The cost was not an issue to me; the issue is that I did not receive what I paid for and the job was botched. The bottom half of my head has little to no highlights they basically placed all of the lights on the top half of my head. It’s very frustrating because I went in twice, spoke to two different people and my desired look was not met. They damaged my hair from all of the bleaching and I am traumatized from the botched job. I don’t feel comfortable visiting that location anymore because I feel like my needs were not urgent and it was all about speed; to get me in an out the door. The ladies also talked about how I returned and whispered about me while grabbing my color obviously making it uncomfortable for me to say I didn’t like it the second time because they probably think I’m crazy and annoying. I contacted the Dulles location, trying to reach an agreement: either obtain a full refund or at least half of my money back. I spoke to the manager “Janelle” and she said they would review my case. A week went by I had not heard from them, I called back; she said they were still reviewing it? After week two, of all these shenanigans I called back, she said that the owner had concluded to not refund me my money because I went ahead to post a review on Facebook. They had not bothered to call me and let me know their decision. This is completely unfair because I had to take time from MY day to dye my hair back to dark; since I DO NOT TRUST THEM TO TRY TO CORRECT IT AGAIN. They Owners NEVER bothered to call me even though I had requested to speak to them directly. They have withheld my “refund” because I have practiced my right as a consumer. Their website does not say they don’t offer refunds and neither do they suggest that “YOUR SATISFACTION WILL BE GUARANTEED” if you look through other YELP reviews, other people have complained about their lack of effort, bad customer service, and terrible outcomes. The final conversation I had with Janelle was very unpleasant, she basically said they wasted their time working on my hair twice and that I was an inconvenience. SAVE YOURSELF folks, DO YOUR RESEARCH visit another salon where your satisfaction will be guaranteed and you don’t have to fight them to get your money back.
1 7 years ago (08-03-2018)

If you are Asian males, then book with Orie. She is the best hair stylist around the area and you won't be disappointed no matter what kind of hair cuts you want.
5 7 years ago (18-11-2017)

I love the relaxing chair massage while I'm getting shampooed. My haircuts have always been excellent and wear well when I self-style in between cuts. I especially recommend Orie.
5 7 years ago (01-09-2017)

Jonathan is a Pro! He has recommended really good hair products and they work really well, I trusted him 100%. Paula does a great job with my hair and I love it! I have recommended some friends and they love too.
5 7 years ago (08-07-2017)

Yelena is fantastic! I am new to the area and am so happy to have found my new hair place! Yelena's coloring technique was flawless. I haven't found any gaps or spots she missed. My blowout lasted for 3 days. The shampoo... the msssage... I would literally go back and pay to have her wash my hair again. Their chairs massage while you're being washed... all around fantastic experience and the price was great!
5 8 years ago (22-01-2017)