Sally Beauty

KIERSTEN IS A TERRIBLE EMPLOY WITH NO IDEA ON WHAT CUSTOMER SERVICE IS ......If I could I would give this store zero stars I just went in there today around 6 PM and I purchased a bunch of stuff off the clearance rack now as you can understand a lot of the items were not priced appropriately for example one item said .649 so I wasn't sure if the product was $6.49 or if the product was as marked. So before I could even ask the associated owner much it was, she Snatched and rang up my items, the Lady had informed me that the clearance was buy two get one free so she asked another lady to come over and help with the discount because she wasn't aware of how to put it in the computer . The lady had informed me that my total was $25 and I was only looking to spend about $10 so that's why I was asking about the prices before she rang it up , then the lady she called over had short hair was white with the glasses and I had asked her if the items were $6.49 or $.65 and she said that they were infact $6.49 so I asked her to remove them, they were too expensive for what I was looking to pay, and then she made a snide remark saying "next time ask us to price check before we bring it up because were not cant to delete stuff" , in my head I was thinking well maybe she should have asked me if I was ready before rang it up "then I wanted to know which ones were half off and she said another snide reMark "the ones that are cheaper "so I said well obviously but which one am I getting because some of them are the same price "so at that point I was like really you think I'm you think I'm stupid that I don't understand the way discounts work so then My total was over the $10 limit that I wanted to spend so what I have been doing (keep in mind that I recently have money so for my count so I only keep about $10 in my account at a time )so I had to transfer money and by the time I was about done transferring money on my phone from my savings to my checking's she called back and the other lady who hadn't called away because of some other clients and said to her " here deal with her because I don't have time to sit here and wait " I will never return to Sally's my experience was terrible . I work in a restaurant as cashier, and all my life I've worked in retail and customer service, I would never treat or say such rude comments to a customer or rush a customer the way she did.
1 7 years ago (19-07-2017)

Hair items tampered with, nail polish has been used. But those are my only complaints. It's a good store.
3 8 years ago (14-04-2017)

If the employees at this location represent Sally Beauty Supply, the store will shortly close. I entered this store last night about five minutes before 8. I didn't know that the store closed at 8. If I had known, I would have never entered the store.. After being in the store for about 3 minutes, I was notified that the store was closing in 2 minutes by Carol. She was very rude and unprofessional. When addressing a customer, you should always be courteous and professional. If you're having a bad day or don't like people of a different race, they shouldn't reflect in your service. Anyway, I said Im sorry I wasn't aware that the store closed at 8. Therefore, I preceded to check out. She was very rude as she was checking us out. There was no communication as to the total, no thank you, just attitude. She was popping her neck, her nose was turned up and she was rushing us. I called the store this morning to speak with a member, but encountered yet another rude employee of Sally (Ms. Lisa). I asked to whom am I speaking, so that I can address her correctly. She asked to whom do you want to speak in the most rudest attitude. I will never shop at this store again and will make sure that I post this on every social website that I have access to. Customer service is very important. Clearly, Sally's don't care much for their customers if they allow people of this caliber to represent their facility.
1 9 years ago (09-02-2016)

Helpful staff.
4 8 years ago (11-02-2017)