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Reviews, get directions and contact details for Petco Animal Supplies

Petco Animal Supplies
Address: 1412 S Main Chapel Way, Gambrills, MD 21054, USA
Phone: (410) 451-7283
State: Maryland
City: Gambrills
Zip Code: 21054


opening hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM


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Reviews
Do not use this location for grooming needs! I made an appointment and was told I'd be able to prepay for the services when dropping off at 8:30am. They then decided to tell me that they cannot accept payment before 9am so I had to cancel altogether or wait around for 30 minutes and be late for work... Horrible customer service and business method. Don't waste your time with this location.
1 6 years ago (11-05-2018)
I had been getting my dog groomed at the Annapolis petco for 4 years. I decided to take my dog to gambrills because it was closer to my new home. After my dog was there for over 4 hours I got a phone call that my dog "tried to attack them" and they were unable to groom her. I was charged $44.00 for her bath and a horrible cut job to her behind. They used their own thin leash that was wraped around her neck abd was knotted so tightly thry couldnt even get it off her neck when ee tried to leave. I was furious and made an appointment with Annapolis again. Made the drive to annapolis. They did not charge me a bath because they felt sorry for how butchered my dog looked. They cut her without a problem. Said that she has anxiety and she was managed very well and easily. They said the note in the computer from gambrills claimed that she went after a blow dryer. Not a person. I recommend never going here for grooming as they were awful and my dog was very shakey and scared when u picked her up. She has never acted this way and we have never had problems like this before. Kudos to Annapolis petco for knowing how to hire groomers and having great customer service. Make the drive to annapolis!! Do not go here!
1 6 years ago (06-05-2018)
Horrible experience with the Waugh Chapel grooming service - very disappointed. My dog looked horrible and appeared traumatized. The Waugh Chapel Store - surprisingly- their response from lacked the appropriate empathy and speed to address why my pet was left in such disrepair.
1 6 years ago (26-04-2018)
I will never go to this Petco! I came in today wanting to purchase a birthday gift for my puppy- but the area I wanted to shop was blocked off for some puppy play time...they nwill d to plan better - because I was not able to get to the section I needed I asked if I could look in the area or if someone could help me and they told me no! What!! A customer with $$ wants to purchase something?!? They should of helped me get what I needed rather than basically treating me poorly. I will take my money someplace next time! Poor customer service!!!
1 7 years ago (22-07-2017)
Great pet store. They have a great selection and tons of parking. If you walk around back there is a big open area if you pup needs to do their business. They have a water fountain near the back of the store and dog bowls available. If you stop by on the weekends they have adoption events with dogs and cats you can take home that day.
5 8 years ago (28-02-2017)
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