O'Reilly Auto Parts

As a woman, I am very leery of going into auto shops for various reasons, particularly because there are mostly men. One man in particular has made my shopping experience very uncomfortable. First of all, he acts like he's not getting paid to help people and it's a problem when someone asks him for help (I have witnessed this happen to other customers and I have experienced this myself). TORIN is the rudest customer service rep. Aside from his constant rudeness, he argued with a customer on my most recent AND LAST visit. He was yelling, cursing and THREATENING a patron of this business. He was yelling his affiliation (gang maybe?), yelling where he's at "in the hood" and where he can be found. He threatened a customers life and I am so grateful that I didn't have my 3 year old daughter with me because she was suppose to be with me. Although this location is closest and most convenient for me, I WILL be burning more gas to go to the NEXT closest location just to avoid TORIN and his violent behavior and any violent repercussion that he may cause and bring to the store and any patrons that frequent that location or who maybe innocently shopping there. I give it two stars because aside from TORIN there are good people in the store. Yes he took the rating from FIVE to TWO.
2 7 years ago (20-07-2017)

Customer service I love it
5 6 years ago (08-05-2018)

Employess are very nice
5 7 years ago (04-04-2018)

Staff knew what they were doing and helped tremendously!!
4 7 years ago (18-01-2018)

Great customer service!!!
5 7 years ago (17-02-2018)