Maryland Primary Care Physicians

This place thinks they are too good to treat people correctly.
1 7 years ago (02-05-2018)

the new location stinks. I hate going anywhere near the Annapolis mall. traffic is always horrible. I wait once to get checked in, wait again to be called back, and wait again in the back room to be seen by the doctor. Oh, and I wait again to be checked out when I leave. wait times on the phone are longer than ever before since they moved to the new office. I dread even having to call to ask a question or make an appointment. would be nice to be able to email the doctor via the website. overall the staff do a good job. dr riebman is great although sometimes I feel like he don't spend much time with me when he sees me. And he's off every Friday so I cant make Friday appointments. one of my meds they won't do electronically so I have to pick it up in person. not easy to do when I work til 5pm and their closed by then. they won't mail it to me either. lots of good things about this office but a few things id like to see improved. Ive gone to MPCP a long time, over 20 years
3 7 years ago (10-02-2018)

They are never on time ...... I can never understand why you need to schedule an appt. it always a 30-45 minute wait just in the waiting room not to mention waiting in the room for another 15-20 minutes .... I.once or twice but all the time??? Go to a CVS or Aftercare as you will be seen quicker and will not have to leave work early to sit and wait for the doctor to look you over in 5 mins then push you out as you are inconveniencing them. No customer service any more
2 7 years ago (27-07-2017)

Really bad customer service. The average wait to speak with someone on the phone is about 8 -20 mins. Then they say well maybe our practice is to busy for you.
1 7 years ago (07-09-2017)

Staff is very friendly and professional. The office is clean. I scheduled with Dr. Jett, who is amazing. The lab tech is my only complaint, who I'm sure Dr. Jett has no control over, being in a large practice. The lab tech was short with me, no bedside manner or patient care skills. The nurses and medical assistants are all very nice. If you need blood drawn, I would suggest another office. If you need a family practitioner, I would highly recommend Dr. Jett.
5 8 years ago (10-08-2016)