Hotel Pennsylvania

My elderly, disabled mother went downstairs to have a cigarette. She had our room key, but nothing else. She knew what floor we were on, but had forgotten the room number. EVERYTHING was in her name. The desk wouldn't even let her call my cell to come get her or bring her ID. They wouldn't tell her what room it was (understandable with no ID) BUT all they had to do was ask her ANYTHING about our 4 night stay. Anything. It was ALL in her name. SS# address, phone number... Credit card used. IT WOULD NOT HAVE BEEN HARD. The manager wouldn't even help her. He acted like he didn't know what a hotel house phone was. Please. The rooms are slightly larger than a walk in closet. The bathroom has two EXTREMELY weak lights. Not even enough lighting for makeup application. There was ONE person behind the desk that tremendous my mother about the time my son and I went down to find her, he gave her the room number after almost an hour. She thought we might have gone to sleep. She was scared and had a panic attack. When I found her she was shaking and crying. This is not a woman with dementia. We had to change rooms for our last night, and she simply forgot the room number. I'm furious. It also took an hour to get a Blanket and extra pillow to our room at 2 am. I will NEVER stay here again.
2 6 years ago (22-05-2018)

It was clean enough and can't fault it for location! The breakfast is included but there's a weird ticket system and you need to allow time to get it, don't be in a rush cos it won't happen! Allow loads of time for check in & purchase luggage storage tags when you check in if you need to store your bags between check out & actually leaving the hotel. The tickets are $5 a bag so budget for that. Staff all really nice tho and unless we win the lottery and could upgrade we'd go back. For a central New York hotel it was good value
3 6 years ago (14-05-2018)

Has classic charm. The price is great and the staff are very kind. The hotel IS DATED so don't expect shiny new. Some floors are updated, some are not. The hotel has been around for a long time, if you are looking for a vintage vibe at a good price I had a lot of fun staying here. The location is great.
5 7 years ago (02-05-2018)

Hey all I can say is does magical give you a description? Well it is beyond magical its majestic. It's a place you want to go be pampered from the time you enter until you complete your wonderful visit. Whether you are from out of town or a native New Yorker you can appreciate the level of service you expect from a high end hotel. The staff are polite and will help you find tourist attractions or whatever you need to know about the surroundings. They are excellent sources of information. So feel free to visit this hotel and receive and embrace all of the excellence you can expect plus a few possible options you didn't expect. I would visit this hotel again.
5 6 years ago (20-05-2018)

Smaller than expected, but the bed was comfortable. Nice room very good price for the distance from my event venue. I was able to do everything I needed in the city. It was walking distance from Times Square. Most of the other hotels around this one were $80 more a night. I was very happy with my choice.
4 7 years ago (30-04-2018)