Elite Vacation Homes

In the 11 years I have rented a vacation home during our stay in the Disney area, we had never had such a horrific experience as we did this time during our Spring Break, 3/31-4/7. We rented a vacation home located in Lake Berkley in Kissimmee, FL, through VRBO. Keep in mind, we have rented this home three times in the past without any incidents, on the contrary, we have had a great experience. This time we were left homeless and with no help at all from this management company especially the property manager Bonnie Altamirano and the Property Management owner, David Ramsden. The owner of the home, Ade Talabi, who resides in the UK informed me that the home was rented to us and that we should be in the home and that Elite Vacation Homes doubled booked it. When we arrived Saturday 3/31, the guard did not let us through because he stated that the another family had just checked in and were in the home. I immediately called the property manager, Bonnie Altamirano, she did confirm that the home was occupied and that "if we would have checked in before them, she would have been In this predicament". She was very nice at the beginning. She advised us to rent a hotel room for the night until she was able to speak to the homeowner, Ade Talabi, who lives in the UK. I immediately asked her who would be responsible for our hotel reimbursement and she replied "Ade will". We rented two rooms at the Embassy Suites Orlando for the amount of $700.00. I kept emailing Ade as soon as we were not allowed to check in and all through the night since I was not able to sleep. Ade first emailed me at 6:37 am on 4/1 stating... "What happened? I have told the management company you are suppose to be in the villa. We have a guest in there that moved out yesterday. I will call the management company later. I can't call now but in two hours time." He then called me at 6:49 am and he reassured me that he did NOT doubled book the home and it was the management company who did. The last text I received from Bonnie was at 12:43 pm on Easter Sunday and this is what she stated... "Plan b is a bust as guest have not left. My boss is getting with ade as had he communicated regarding Pool heat on March 28 we would not be in this mess now. Not your fault not my fault this is done to the owner to rectify. I am in the field dealing with other check outs and arrivals. I have put this in my bosses hands for now." The whole misunderstanding was because on March 28, I emailed Ade asking if we could get the pool heated and if his home was available for us to rent the home in June (2-9). It is evident that it was the management who left us homeless and without a place to stay. If you read Bonnie' s reply above "we wouldn't be in this mess now". The only ones in a mess was my family as they were going on with their life without a worry or care. Both Bonnie Altamirano and David Ramsden are very inconsiderate and heartless people that left a family out on the streets without them rectifying their error. We were going from hotel to hotel on a daily basis. We have spent over $2,200 in hotel stays which they do NOT want to reimburse us. They didn't care that I have a very sick child and they were aware of. They just put us on the streets like animals. Beware of these evil and conniving individuals that obviously do not care for anyone but themselves and the money that goes into their bank account. I am currently in contact with the local news to have my story told so that they will never do this again to other families.
1 7 years ago (07-04-2018)

Stayed at one of Elite Vacation homes for 2 weeks and we could not fault the home. Excellent customer service, would definitely recommend to anyone looking to stay in Orlando.
5 7 years ago (19-04-2018)

We rented one of the houses from Elite homes for 2 weeks in July 2017! There was 10 of us! My husband,our 5 kids, my mom, dad and mother inlaw! We had two towels for the 10 of us! We asked a few times for more towels! It took 4 days to get more towels. The master bathroom whirlpool tube had mold in the jets, two of the toilets were dirty & dishes were dirty. We asked the office if they could come clean it they said they would! They never did. We found a pill in the living room near the couch. I told the office about finding the pill, they did nothing about it! I reminded them that my 18 month old could have found it and swallowed it! They still did nothing about it! We should have never found a pill in this house! Other than that we did have a good time the private pool was very nice! The kids loved it! It was very quiet! I think this company needs to clean better! Shannon
1 7 years ago (04-08-2017)

The property was not clean. There were dirty rugs and stained carpets. The glass on the coffee table was stained and the few towels and wash cloths supplied were dingy. the artificial flowers were dusty. There was a distinct odor of uncleanliness. I would not recommend unit 4707.
3 8 years ago (25-12-2016)

On Friday, June 19th my family wanted to surprise our 70 year old mother for her birthday. I was livid once we entered the property. Smelt like dog at the entrance. Game room empty with No table games! Furniture was old, antique and very dirty! All the tv were out dated with no video game connection. Not to mention the dining area was full of ants!! All the linen in all 6 bedrooms were dirty, stained and needed to be replaced. Then to top it off the pool was dirty. We wasted our Friday night buying linen and cleaning supplies to make the home liveable. Don't forget we had to spray for bugs. Called the office to complain and they stated there was nothing else available. The cleaning crew is doing nothing to keep the property clean!! There was nothing to enjoy! On Saturday morning they sent someone to spray....to late we took care of that Friday night. They also sent someone to clean the pool on Saturday evening (really)!! For $1,000.00 this was unfair to my family! I do not recommend this company to anyone. The other house that was rented had roaches and everything was broken!! Our address wS 1220 Winding Willow Dr......please don't waste your money. More than a week and I haven't heard anything from the company. Low rate and poor business.....I'm just disgusted!! Never again
1 7 years ago (24-06-2017)