Element New York Times Square West

Was very nice inside and it has a gym However some rooms did not have a very good view of New York. The breakfast had good bacon but there was not much different choices of cereal and not that much of each type. The beds were very comfy and it was comfortable even with a broken leg but the tables were too close to the bed. The staff were very kind to us especially James who helped us with suitcases and he gave us directions to us English people. The air con was a bit loud but was a good temperature. The shower was decent but was quite cold or too hot and some shower heads were too small but outside of the hotel there was a lot of bin bags but James kindly moved them out of the way for us. Room service was very kind and very fast.
4 7 years ago (04-04-2018)

Room are a little bit older than what you can see in the pictures. Bathrooms are quite new and there is a little view from the room at the higher floors (40floors).Better to get a room at higher floors to have more chance to catch an empty elevator to go down to the lobby. There is a rooftop accessible at least until 11PM, you can bring your food and drinks there to enjoy the day/night there. The hotel offer a drink ( beer, wine, juice, cola) from 5.30PM to 7PM with some fingerfood. The hotel worth the 3.9 🌟 is currently rated
3 6 years ago (17-05-2018)

Elements of a Westin property but could use a fresh coat of paint in rooms and some minor touch ups. Overall I was satisfied with my room. Liked having a little kitchen and huge fridge. Perfect for someone staying in NY for a long period. There's even a "Butler" feature you can text room service orders to which makes it convenient.
3 7 years ago (24-04-2018)

We had a room with two double beds, however the room was not designed to accommodate this. Very little room to move around and very small bathroom. One of the beds was literally up against the air conditioning unit. The buffet breakfast was average and for three days the only bread available contained, what I think was, caraway seeds. The three elevators that service the hotel were slow and there was often a long wait. One of the elevators seemed to break down often while we were there. The location was good, close to a subway station and walking distance to Times Square, Broadway and Empire State Building.
3 7 years ago (19-04-2018)

Great hotel. Great location and specially the help we received during checkout from the young man at the door by the name of James Reyes. I give him a total of 5 stars. I will be gladly recommending other guest to your establishment. Dennis G rm 2102
5 7 years ago (22-04-2018)