Consulate General of Canada in New York

I got a reply back within a week from them requesting my passport. This is the only positive from my experience with the consulate. I sent the passport to the Canadian consulate in NY, and it reached on the 19th of March (~20 days ago). I have not received any acknowledgement from them about my passport. I tried to call them and they do not entertain visa / immigration inquiries on phone (What!?). I use the web form and the response time is apparently 28 days or more. I have mailed them and not received any reply from them yet (5+ days). I had to tweet and all I got was a generic response asking me to mail at a certain email. I am international student studying in the US and as such, the passport is practically the only document that acts as a valid ID. So at this point I cannot travel back home in the coming summer if they do not return my passport soon. I would have gone to NY (which would be a costly affair) but the uncertainty that I would be allowed to enter the consulate is a key deterrent. Hope someone at the consulate sees this and expedites the process.
2 7 years ago (05-04-2018)

Not sure why the consulate gets 2.5 stars. Perfect service for me in getting a temporary travel document and doing a passport renewal. Super nice and she started working on my application 2 minutes after I left - I know because my references told me she called them right away.
5 7 years ago (20-02-2018)

where's the option for ZERO stars? This place is horrendous. We applied for visitor visa to canada for my father in law a month ago and the online application still shows pending. Passport was mailed to them 10 days ago and get this, THERE IS NO WAY TO EXPEDITE OR CALL the embassy. Everything happens through an email which they never respond to. Simply put, terrible and horrible communication and service. As visitors in the U.S., who apply for Canadian visitor visa, why don't you create a call center where people can reach the embassy directly when case is outside of normal processing times. Instead, there's an "email" that only responds to requests when it is outside of processing times, but even that is absolutely useless as I have emailed them three times with no response. Not a very good way to promote tourism.
1 7 years ago (19-04-2018)

Terrible service. I applied for a transit visa and they asked for my passport which they have kept with them beyond the date of my flight. I was willing to catch my flight from outside of Canada but there is no way for me to get my passport back. They asked me to write them an email which I did to which they also have not responded. As an international in the US your passport is an extremely important document. How can they just keep it without having an expedited process in place to get it back.
1 7 years ago (19-12-2017)

The most annoying consulate I ever come across. They don't respond any emails and messages and take forever to process application. My application has been with them for more than 20 days now and they haven't bothered to respond. Worst communication .
1 7 years ago (17-04-2018)