AZ Alpha Glass & Mirror

I brought in a very unusual idea for a gift I was planning to give. The staff were extremely helpful and made suggestions I wouldn't have thought of. The gift turned out better than I could have imagined. I will bring all my custom glass projects to AZ Alpha Glass!
5 7 years ago (01-05-2018)

Okay now, he did work for me 3 years ago, but hear me out. I had someone come and damage my two front windows late in the night. Finally, after hours of staying awake all night long, i started to call window companies, that specialized in stated they were open 24 hours. Let me tell you, I called about 12 people before someone finally answered. It was this guy. He was super supportive and caring. He said he would be here by 9am (or something like that). His guys were great, took out the remaining portion of glass in the windows and boarded up my windows for safety. I felt much better. Fast forward, my windows has to be ordered and they came in fast and they came and put them on. I had no issues. He didn't have he screens with him, as they still were being ordered but he wanted to make sure i had the windows in place asap. Let me give you a timeline. My issue happened Oct and I had windows within two weeks time max. We even forgot about my screens and then we called him or he called us (i forget) but he said, I am so sorry they came in and here they are and I will give you an extra screen because you waited so long. That was April. I love my windows, I REALLY love my screens. My windows cost 1200.00 two nice windows with three black out screens (for the sun). I write this review after I have to replace another window and I was going to call him. He did good for me in a bad situation!
5 7 years ago (27-11-2017)

My husband called this company late one night when our window broke and the guy (Brant, I believe was the name) told us he would could come out next day before noon. The next day around 11:30am he wasn’t there. My husband called him again and he told us things had come up and he would be there in 30 mins. An hour later he came out and looked at the window and told us he had other things that has come up but he promised he would be back in a few hours. After waiting a few hours we called him he said he’d be back tomorrow before 10am. So here we are today past 10am and not call from him and the window is not fixed. We tried calling him twice and no answer. We currently have another company coming over now to fix the window today. I wouldn’t waste your time with this company like we did.
1 7 years ago (16-12-2017)

OMG! These people came out SIX times and never did get one window fixed. I had 3 windows whose mechanisms were shot (16 years old). These people had been a recommendation from an acquaintance in Tucson. The first guy that came out to measure ripped a hole in one of the screens. The second guy that came out to fix a window said he had all the wrong parts and couldn't do anything. He did, however, set all the greasy parts on my carpet, staining it. The third guys to come out STILL had the wrong parts. The same two guys came out two more times and never did get one of the windows fixed. I had had enough by then and hired someone else, who came out and measured, ordered the parts, and fixed it on the next trip in less than 15 minutes. Apparently AZ Alpha Glass was using cheap, inferior parts. And their scheduling system and communication with the client is horrible! DON'T HIRE THEM!
1 9 years ago (15-06-2016)

Worst experience I’ve had with any company
1 7 years ago (16-12-2017)