Affinity Integrated Solutions

We had the pleasure and good fortune of having Arthur install our system. Extremely knowledgeable, pleasant and helpful. We are so happy that we chose AIS to help us with our new home security. We also want to thank Canton our sales rep. He was amazing- knowledgeable, patient and always available. The whole experience was great from start to finish. Thank you!

I had a wonderful experience with my new AIS Affinity Integrated Solutions system installation at my new home in Norfolk. Chris, the sales associate, was very polite when he visited my home and introduced the products available. He helped find a system that worked to my expectations and was remarkably within budget. Not knowing much about home security, I was initially going to call ADT but Chris sealed the deal by explaining how I will eventually own the equipment, will receive free upgrades under contract, and AIS can relocate my systems to a new house if Sell/purchase somewhere else in the United States. The Technician Jerry completed the installation today. He was very courteous, and incredibly fast at his job. It was blazing hot outside today so I made sure to keep him hydrated while he worked. During the initial system updates which take a few minutes Jerry even shared a coveted homemade Ranch Dressing recipe with me that he sells for a side hustle. I’m stoked to try it out! Both AIS associates made sure to stay out of my way while working on initial home repairs which I appreciated. #AIS #AffinityIntegratedSystems #5StarService

Tech Chris was extremely helpful, the few problems that arose he was on top of them the app was having problems linking and he quickly contacted tech support to help resolve the problem, guiding me through steps that I otherwise would have stumbled upon on my own. I truly appreciate his stellar work and amazing attention to detail, he brought out a level to make sure the panel was lined up properly, that spoke volumes to me of his character and care for the customers, I personally can't stand things that are askew and he made sure that wouldn't be a problem with me. The little things matter, and Tech Chris knows this!

We had our system installed today by Luis Firpi. Luis did a great job installing our system and was very diligent and thorough throughout the entire installation. He made sure to explain everything so it was easy to understand and was very knowledgeable in every aspect of the job. He took pride in his work and we couldn’t be happier with the system.

Overall had a good experience with the technician that setup our home. He was prompt, very thorough and he explained all the things properly, set up all the equipment and smart home devices They did a clean job with installing all the access points and the keypads. I recommend them to anybody who is looking for smart home solutions

Antria Ross did an excellent job from initial contact. Her arrival was prompt and immediately went in to evaluation of the house.She went in-depth with recommendations and explanation of the packages that were available and tailored me. She was very courteous and professional. Great experience.

AIS and the technician, Arthur was A+! Arthur was supper professional and very friendly. He installed our security system and recently performed a service call. AIS customer support is also very helpful as they scheduled the service call. The security system itself is A+! Me and my girlfriend love the portal panel and live video feed feature we can sometimes see animals in the front and backyard lol.

Tech Kiko was absolutely amazing and went over ever In a way that I can understand it and made me feel totally comfortable about my new service… He is an absolute treasure to have working for the company and I’m so glad I was able to speak with him today

Our technician Kiko was extremely helpful with our installation. Arrived on time and had lots of useful information in regards to our system. Would recommend him to others for great customer service

Had a great experience with jerry setting up my home security system today. He was very knowledgeable on the equipment with a great personality and made the setup process a breeze. Highly recommend Affinity for anyone looking to get started with ADT security.